主 题:Understanding diversity, cultural orientations, cultural intelligence and conflict management (The University of Queensland)
内容简介:One of the major challenges facing organizations in the 21st century is the management of culturally heterogeneous workgroups especially those working in global environments. While the diversity literature suggests that diverse workgroups can be more innovative and creative and better problem solvers than homogeneous groups, it also acknowledges that diverse workgroups often suffer from poor cohesion and social integration which negatively affect group processes. One of the main causes of poor cohesion and social integration in the workgroup is conflict. The effect of conflict depends, in part, on the way it is managed by the parties concerned, and especially by the group leader. The literature on how leaders respond to conflict generated in culturally diverse workgroups and how these might impact group members’ task and social outcomes are just emerging. Similarly, our understanding of the role of cultural intelligence in the management of conflict involving employees from different cultural backgrounds is limited. The purpose of this presentation is to promote an awareness of the need for effective conflict management in culturally heterogeneous workgroups especially those working in global environments. In particular, this presentation will unpack three studies that examine conflict and conflict management in culturally heterogeneous workgroups. Study 1, examines team members’ communicative strategies and behaviors employed to stimulate productive and destructive conflict. In Study 2, we examine the team members’ reactions to conflict and teams’ tasks and social outcomes as moderated by transformational and emotional leadership. Finally, in Study 3, we investigate the moderating role of cultural intelligence in the relationship between employees’ cultural orientations and conflict management styles.
报告人:Oluremi (Remi) Ayoko 副教授
《管理与组织》杂志副主编
《国际冲突管理》和《谈判和冲突管理研究》杂志编辑委员会成员
澳大利亚人力资源研究所(AHRI)、美国管理学会和国际冲突管理协会重要成员
时 间:2018-11-28 10:00
地 点:竞慧西楼401
举办单位:商学院
